Wk999's Privacy Policy — Your data, your rights

Welcome to wk999. This Privacy Policy ("Policy") explains in detail how wk999 collects, uses, stores, and protects the personal data of its platform users. By using the wk999.pro website or mobile app, you are deemed to have accepted this Privacy Policy.

We believe the foundation of a trustworthy online gaming platform is complete honesty and transparency about how user data is handled. That's why wk999's Privacy Policy is written in plain language — so every Bangladeshi player knows exactly what happens with their data.

1Types of Information Collected

Various types of data are collected when you open an account and use wk999's services. This data falls into three main categories: information you provide directly, information collected automatically, and information received from third parties.

Information you provide directly:

• Full name, date of birth, and gender — collected at registration.
• Mobile number and email address — for communication and verification.
• Residential address — required for KYC verification and payment processing.
• National ID or passport details — for identity verification purposes.
• Payment method details (Mobile Banking/Nagad number, bank account) — for processing financial transactions.

Automatically collected information:

• IP address and device type — for security verification and fraud prevention.
• Browser information, operating system, and screen resolution.
• We track time spent on the platform and pages visited to improve your experience.
• Gaming history, bet amounts, and win/loss records.
• Logs of transaction time, amount, and method.

2How and Why Your Information Is Used

Wk999 uses collected data only for specific, defined purposes. There is a clear reason behind each use. Below we outline the purpose and legal basis for every use of your data.

Wk999 never sells or shares your data with advertising companies. Your gaming history or financial information cannot be used for third-party marketing.

3Who We Share Your Information With

Wk999 shares your personal data with third parties only in very limited circumstances. We never sell your data. Sharing may occur only in the following cases:

• Payment Providers: Information is shared only with Mobile Banking, Nagad, Rocket, and banks strictly for processing transactions.
• Game Providers: Only the minimum data necessary to manage game sessions is shared with international game companies.
• KYC Verification Service: We work with internationally certified KYC partners to verify user identities.
• Law Enforcement: Data may be disclosed when legally required by a court order or government directive.
• Anti-Fraud System: Information on suspicious activity may be shared with specialist security agencies to prevent fraud.

All of wk999's third-party partners are bound by strict data protection agreements. They may only use data for the specific purpose it was shared and cannot repurpose it or pass it on to others.

4Cookies & Tracking Technologies

Wk999 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience.

Types of cookies used by wk999:

• Essential Cookies: Used to maintain login sessions and keep core platform functions running. Disabling these will prevent the platform from working properly.
• Performance Cookies: We analyze which pages are visited most and how long they take to load in order to improve our services.
• Functionality Cookies: To save your language preference, theme settings, and other personalizations.
• Security Cookies: To detect suspicious activity and multiple accounts.

Wk999 does not use cross-site tracking or third-party ad trackers. Our analytics tools are used solely to monitor the quality of wk999's own services.

5Data Security Measures

Wk999 uses industry-leading security technology to protect your data. Our multi-layered security framework ensures your information stays safe even if one layer is compromised.

• 256-bit SSL/TLS encryption: Every piece of data transmitted through the website and app is encrypted. No one can intercept your information in transit.
• AES-256 Database Encryption: All personal data stored on our servers is protected with strong encryption.
• Two-Factor Authentication (2FA): SMS or app-based 2FA can be enabled for added account security.
• Real-time fraud monitoring: Suspicious logins, unusual transactions, and access from multiple IPs are flagged instantly.
• Regular Security Audits: Third-party security experts conduct regular audits of wk999's systems.
• Restricted staff access: Only authorized staff have access to specific data, and all access is logged.

6Your Right to Privacy

Wk999 believes every user should have full control over their own data. That's why we give you the following rights:

To exercise any of these rights, contact the wk999 support team. We will respond within 30 days of receiving your request. In some cases, legal obligations may prevent immediate deletion of certain data — if so, we will explain why.

7Third-Party Services & Links

Wk999 features games from various international game providers, each operating under their own privacy policy. wk999 is not responsible for their data protection practices, but we only work with trusted, internationally recognized providers.

• Data processing agreements (DPAs) are in place with all game providers.
• Game providers receive only the minimum data necessary to manage game sessions.
• Payment gateways operate under their own PCI DSS certification.
• When you visit any external website outside of wk999, that site's own privacy policy will apply.

8Privacy Policy Updates

Wk999 may update this privacy policy as needed. Changes may be driven by new legal requirements, the introduction of new services, or security improvements.

• For significant changes, 30 days' advance notice will be sent to your registered email.
• The date of each update will be noted in the "Last Updated" section at the top of this page.
• Continued use of wk999 following any policy update will be considered acceptance of the revised terms.
• If you do not agree to the changes, you may request that your account be closed.

9Protection of Minors' Data

Wk999 is a platform exclusively for users aged 18 and above. We never knowingly collect data from anyone under 18.

• Age is verified at registration; accounts cannot be created by anyone under 18.
• Any data collected from a minor in error will be deleted immediately.
• If parents have any suspicions, contacting support will prompt wk999 to investigate immediately.

10Contact & complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact wk999's data protection team. Our team is available 24/7 and can provide assistance in Bengali.

• Live chat: Click the live chat icon at the bottom right of the wk999.pro website.
• Email: [email protected] — For privacy-related matters, please write "Privacy Request" in the subject line.
• Response times: 48 hours for general requests; 24 hours for urgent matters.